Orders are processed within 1 business day after payment confirmation.

Delivery timelines:

• Nairobi: 1 – 2 business days

• Outside Nairobi: 1 – 3 business days

• Special order / enterprise equipment: Timelines will be communicated at the time of quotation

Conditions:

• Item must be unopened (Seal not broken) and in original packaging
• All accessories and documentation must be included
• Proof of purchase is required

Please note:

• Software licenses and activated subscriptions are non-refundable

• Custom-configured enterprise equipment may not be eligible for return

If your order has not yet been dispatched:

1. Contact us immediately via phone or WhatsApp

2. Provide your order number

3. Share the correct delivery address

Once dispatched, changes may not be possible.

Once your order is shipped, you will receive:

• A confirmation email

• Delivery details or courier information

For enterprise or custom orders, our team will update you directly on the progress.

If you need assistance, contact us with your order number.

You can reach our support team through:

📞 Phone: +254 739 818486
📧 Email: support@neuratech.co.ke
💬 WhatsApp: +254 739 818486

Support hours:
Monday – Friday, 8:30 AM – 5:30 PM (EAT)

Contact us immediately with:

• Your order number

• The correct address

If the order has not been shipped, we will update it.
If already dispatched, additional courier charges may apply.

Yes, we can ship regionally upon request.
For international deliveries, please contact us for:

• Shipping quotation

• Estimated timelines

• Customs requirements

Yes. Ordered items will be sent as one package unless one of the items is out of stock. In such cases, we will inform you and arrange delivery accordingly.